Contact information
Welcome to ShopSparq — your trusted online fashion destination for stylish, comfortable, and trend-focused fashion products. We are committed to making your shopping experience simple, convenient, and reliable.
Whether you have a question about a product, need help with an order, want to know about shipping, or require assistance after your purchase, our customer support team is here to help.
Get in Touch With Us
At ShopSparq, we value every customer and every inquiry. If you need assistance, please feel free to contact us using the information provided below.
Website: shopsparq.com
Email: shopsparq.official@gmail.com
Phone: 8250910066
Business Address:
Ghoting Garh,
P.O. Bardhaman,
West Bengal, India
Pin Code – 713104
Business Category: Fashion
GST No.: 19BYLPG3753Q1ZM
Our support team aims to provide clear and helpful responses to customer queries and concerns.
Customer Support
We understand that online shopping may sometimes raise questions about products, sizes, orders, delivery, payments, returns, or exchanges. Our customer support service is designed to help you get the information you need before and after placing an order.
You can contact us for assistance with:
- Product information and availability
- Product size and color-related questions
- Order status and order-related queries
- Shipping and delivery information
- Payment-related questions
- Cash on Delivery-related queries
- Return and exchange requests
- Refund-related concerns
- Damaged or incorrect products
- Missing items from an order
- Website or checkout-related issues
- General customer support
When contacting us about an existing order, please provide your order number and the relevant details so that we can assist you more efficiently.
Contact Us Before Placing an Order
If you are unsure about a product before purchasing, we encourage you to contact our support team. You may ask about product specifications, available variants, sizing, colors, availability, or other information that may help you make a better purchasing decision.
Our goal is to provide customers with useful information so they can shop with confidence.
Please note that product availability can change from time to time. Some colors, sizes, styles, or products may become unavailable due to stock limitations.
Order Assistance
Once you place an order with ShopSparq, you may contact our support team if you have questions regarding your order.
For faster assistance, please include:
- Your full name
- Order number
- Registered phone number or email address
- Product name
- Details of your concern
Providing accurate order information helps our support team identify your order and respond appropriately.
Please avoid sharing unnecessary sensitive information when contacting customer support.
Shipping and Delivery Queries
If you have questions about shipping or delivery, our support team can help you understand the applicable delivery information for your order.
Delivery times may vary depending on your location, courier availability, weather conditions, holidays, unforeseen circumstances, and other factors beyond our direct control.
If your order appears to be delayed, please contact us with your order number. We will review the available information and assist you accordingly.
Customers should ensure that the shipping address, phone number, and other delivery details provided during checkout are accurate.
ShopSparq cannot be responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.
Returns, Exchanges and Refunds
If you have received a product that is damaged, defective, incorrect, or otherwise qualifies for a return or exchange under our applicable policy, please contact our customer support team.
When submitting a return or exchange request, please provide your order number and a clear description of the issue. Depending on the situation, we may request photographs or other relevant information to verify the concern.
Return, exchange, and refund requests are subject to the terms and conditions described in our applicable Return & Refund Policy.
Please do not send products back without contacting our support team first unless our return instructions specifically require you to do so.
Damaged or Incorrect Products
We take reasonable care to ensure that customers receive the products they ordered. However, if you receive an item that appears damaged, defective, or different from what you ordered, please contact us as soon as possible.
For faster resolution, please keep the original packaging, product, invoice, shipping label, and other relevant materials until your concern has been reviewed.
Our team may request supporting photographs or additional details where necessary.
Payment-Related Support
If you experience an issue while completing your payment or have a question regarding an available payment option, you may contact our customer support team.
For Cash on Delivery orders, customers should ensure that the delivery information provided at checkout is correct and that someone is available to receive the package when delivery is attempted.
Payment options and availability may vary depending on the order, location, and other applicable factors.
Privacy and Customer Information
ShopSparq respects the privacy of its customers. Information provided to us through email, phone calls, or our website may be used to respond to customer inquiries, process orders, provide support, and fulfill our business and legal obligations.
Please do not send passwords, card PINs, OTPs, banking passwords, or other highly sensitive security information to our customer support email or phone number.
If you receive any suspicious communication claiming to represent ShopSparq, please verify it through our official contact information before providing any personal or payment-related information.
Business Information
For transparency, our business details are provided below:
Business Name: ShopSparq
Website: shopsparq.com
Business Category: Fashion
Email: shopsparq.official@gmail.com
Phone: 8250910066
Address: Ghoting Garh, P.O. Bardhaman, West Bengal, India – 713104
GST Identification Number: 19BYLPG3753Q1ZM
These details may be used for legitimate customer service, order-related, and business communication purposes.
Response Time
We aim to respond to customer inquiries as promptly as reasonably possible. Response times may vary depending on the nature and volume of customer requests, weekends, public holidays, technical circumstances, and other operational factors.
For order-related questions, providing your order number and relevant information can help us process your request more efficiently.
Please understand that some requests may require additional verification or coordination before a final response can be provided.
General Enquiries
For general questions about ShopSparq, our products, shopping process, or website, you can contact us using our official email address or phone number.
We welcome genuine feedback and suggestions from our customers. Your feedback helps us understand customer expectations and continuously improve our products, services, and shopping experience.
Our Commitment to Customers
At ShopSparq, our goal is to provide customers with a convenient and dependable online fashion shopping experience. We believe that good customer service is an important part of building a long-term relationship with our customers.
We strive to maintain clear communication and provide appropriate assistance throughout the shopping journey — from product selection and order placement to delivery and after-sales support.
If something does not go as expected, we encourage you to contact us so that our team can review the matter and provide appropriate assistance according to our policies.
Contact Us Today
Have a question about an order, product, delivery, return, exchange, payment, or anything else related to your ShopSparq shopping experience?
We are happy to hear from you.
ShopSparq
Email: shopsparq.official@gmail.com
Phone: 8250910066
Address: Ghoting Garh, P.O. Bardhaman, West Bengal, India – 713104
GST No.: 19BYLPG3753Q1ZM
Thank you for choosing ShopSparq. We appreciate your trust and look forward to serving you with quality fashion products and dependable customer support.