Shipping policy

Effective Date: September 5, 2026

Welcome to shopsparq.com. These Terms of Service (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of the shopsparq.com website, including all pages, features, products, services, content, and functionalities made available through the website.

By accessing, browsing, registering on, or purchasing products through shopsparq.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree with any part of these Terms, please discontinue using our website.

These Terms apply to all visitors, customers, users, and other individuals who access or use our website.

1. Business Information

Store Name: shopsparq.com
Business Category: Fashion
Email: shopsparq.official@gmail.com
Phone: 8250910066
Address: Ghoting Garh, P.O. Bardhaman, West Bengal, India – 713104
GSTIN: 19BYLPG3753Q1ZM

Throughout these Terms, “we”, “us”, “our”, and “shopsparq.com” refer to the business operating the website. “You”, “your”, “customer”, or “user” refers to any person accessing or using our website or purchasing our products.

2. Acceptance of Terms

By using shopsparq.com, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to comply with these Terms, applicable laws and regulations, and any additional policies or guidelines displayed on our website.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies published on shopsparq.com.

We reserve the right to update, modify, or replace these Terms at any time. Changes become effective once they are posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

3. Website Usage

You may use shopsparq.com only for lawful purposes.

You agree not to:

• Use the website for fraudulent, unlawful, or unauthorized purposes.
• Attempt to gain unauthorized access to our website, server, database, or systems.
• Interfere with the security or functionality of the website.
• Upload or transmit harmful software, viruses, malware, or other malicious material.
• Copy, reproduce, distribute, or commercially exploit our website content without permission.
• Use automated systems to collect information from the website without authorization.
• Submit false, misleading, or inaccurate information.
• Impersonate another person, customer, or organization.
• Attempt to disrupt the shopping experience of other customers.

We reserve the right to restrict or terminate access to users who violate these Terms.

4. Products and Product Information

shopsparq.com offers fashion products and related accessories through our online store.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, sizes, prices, and other information displayed on our website are accurate and up to date.

However, minor variations may occur due to:

• Screen and device settings.
• Lighting conditions during product photography.
• Manufacturing variations.
• Different batches of products.
• Differences in fabric texture, color, or finish.

Product images are provided for illustration and representation purposes. The actual product may have slight differences from the images displayed online.

We reserve the right to modify product descriptions, specifications, availability, and other information without prior notice.

5. Product Availability

All products displayed on shopsparq.com are subject to availability.

We do not guarantee that a particular product, size, color, or design will remain available at all times.

If a product becomes unavailable after you place an order, we may contact you and provide an appropriate resolution, which may include cancellation of the affected order and refund of the amount paid.

We may also limit the quantity of products that can be purchased by a customer.

6. Prices and Taxes

All product prices displayed on shopsparq.com are subject to change without prior notice.

Prices may be updated because of changes in supplier costs, taxes, promotions, inventory, operational expenses, or other business factors.

Applicable taxes may be included in or added to the displayed price as required by applicable law.

Shipping or other applicable charges may be displayed separately during checkout.

We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, cancel affected orders.

7. Orders

When you place an order through shopsparq.com, you are making an offer to purchase the selected products according to these Terms.

After receiving your order, we may send an order confirmation to the email address or phone number provided by you.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to review and cancel orders in certain circumstances.

Orders may be cancelled because of:

• Product unavailability.
• Incorrect pricing or product information.
• Suspicious or fraudulent activity.
• Incorrect customer information.
• Delivery limitations.
• Repeated unsuccessful delivery attempts.
• Other operational or legal reasons.

If we cancel an order for which payment has already been received, we will process an applicable refund according to our refund procedures.

8. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This may include your:

• Full name.
• Mobile number.
• Email address.
• Billing address.
• Shipping address.
• Payment information, where applicable.

You should carefully review your information before submitting an order.

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information supplied by the customer.

9. Payment

We may provide multiple payment methods, depending on availability, including online payment methods and Cash on Delivery (“COD”), where offered.

Payment transactions may be processed through third-party payment service providers. Such providers may have their own terms, conditions, and privacy policies.

For COD orders, customers may be required to provide a valid mobile number and delivery details. We reserve the right to verify COD orders before dispatch.

We may restrict COD availability for certain locations, products, order values, or customers.

10. Shipping and Delivery

We aim to process and dispatch confirmed orders within the estimated timeframe communicated on our website or during checkout.

Delivery timelines are estimates and may vary due to:

• Courier delays.
• Weather conditions.
• Public holidays.
• Natural events.
• Transportation issues.
• Incorrect address information.
• Customer unavailability.
• Remote delivery locations.
• Other circumstances beyond our reasonable control.

Once an order is handed over to the delivery partner, delivery is also subject to the courier company's processes and service areas.

Customers should ensure that someone is available to receive the package when required.

For complete information regarding delivery, please refer to our Shipping Policy.

11. Returns, Exchanges, and Refunds

Returns, exchanges, replacements, and refunds are subject to our applicable Return & Refund Policy.

Customers must follow the return procedure and eligibility requirements specified in that policy.

Products may need to meet certain conditions for return or exchange, such as being unused, unworn, unwashed, undamaged, and accompanied by original packaging or tags where applicable.

Fashion products may have specific return or exchange conditions depending on the product category.

We reserve the right to reject returns that do not meet the applicable eligibility requirements.

Refund processing times may vary depending on the payment method and financial institution involved.

12. Promotional Offers and Discounts

From time to time, shopsparq.com may offer promotional campaigns, discounts, coupons, vouchers, or special offers.

Promotional offers may have specific terms, including:

• Validity periods.
• Minimum order requirements.
• Product restrictions.
• Customer eligibility requirements.
• Usage limits.

Unless specifically stated otherwise, promotional offers cannot be combined with other discounts.

We reserve the right to modify, suspend, or terminate promotional offers at any time.

13. Intellectual Property

All content available on shopsparq.com, including but not limited to:

• Logos.
• Brand names.
• Product images.
• Graphics.
• Website design.
• Text.
• Product descriptions.
• Videos.
• Icons.
• Layouts.
• Software.
• Other visual and written materials.

may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, publish, distribute, sell, or commercially exploit our content without prior written permission.

Unauthorized use of our intellectual property may result in legal action where applicable.

14. Third-Party Services and Links

Our website may use or integrate with third-party services, applications, payment providers, logistics companies, analytics services, advertising platforms, or other external services.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the content, availability, policies, security, or practices of third-party websites or services.

If our website contains links to external websites, accessing those websites is at your own discretion and risk.

15. User Reviews and Content

If customers are permitted to submit reviews, comments, photographs, feedback, or other content, you agree that such content must be lawful, accurate, and appropriate.

You must not submit content that:

• Is false or misleading.
• Violates another person's rights.
• Contains offensive or abusive material.
• Contains illegal content.
• Infringes intellectual property rights.
• Contains harmful software.
• Attempts to advertise unrelated businesses or services.

By submitting content to us, you grant us permission to use, reproduce, display, and publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or is otherwise inappropriate.

16. Privacy

Your use of shopsparq.com is also subject to our Privacy Policy.

We may collect and process information necessary to operate our online store, process orders, provide customer support, communicate with customers, prevent fraud, and improve our services.

Please review our Privacy Policy for additional information regarding the collection and use of personal information.

17. Disclaimer

To the maximum extent permitted by applicable law, shopsparq.com provides its website and services on an “as available” basis.

Although we make reasonable efforts to maintain accurate information, we do not guarantee that:

• The website will always be available.
• The website will always operate without interruption.
• All information will always be error-free.
• Product information will never contain inaccuracies.
• The website will always be free from technical issues or harmful components.

Nothing in these Terms excludes or limits rights or protections that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, shopsparq.com shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the website or products.

This may include losses associated with website interruptions, delivery delays, third-party services, inaccurate customer information, or circumstances beyond our reasonable control.

Our liability, where legally applicable, shall be limited to the extent permitted under applicable law.

19. Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, pandemics, government restrictions, strikes, transportation disruptions, internet or telecommunications failures, supply-chain interruptions, acts of war, or other events beyond our reasonable control.

Where such circumstances occur, we will make reasonable efforts to resume normal operations as soon as practical.

20. Account Suspension or Termination

We reserve the right to suspend, restrict, or terminate access to shopsparq.com where we reasonably believe that a user has:

• Violated these Terms.
• Engaged in fraudulent activity.
• Misused promotional offers.
• Provided false information.
• Attempted unauthorized access.
• Abused our staff, services, or systems.
• Engaged in unlawful activity.

Termination or suspension does not affect rights or obligations that arose before termination.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from or relating to these Terms, our website, products, or services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business location, subject to applicable Indian law.

22. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business, services, legal requirements, technology, or operational practices.

The updated version will be published on this page with a revised effective date where appropriate.

You are encouraged to review this page periodically.

Your continued use of shopsparq.com after changes are posted indicates your acceptance of the revised Terms.

23. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary, while the remaining provisions shall continue to remain in effect.

24. Entire Agreement

These Terms, together with our other applicable policies and notices published on shopsparq.com, constitute the terms governing your use of our website and services.

They replace any previous agreements or understandings relating to your use of the website, except where otherwise required by applicable law.

25. Contact Information

If you have questions, concerns, complaints, or requests regarding these Terms of Service, you can contact us using the details below:

Store: shopsparq.com
Business Category: Fashion
Email: shopsparq.official@gmail.com
Phone: 8250910066
Address: Ghoting Garh, P.O. Bardhaman, West Bengal, India – 713104
GSTIN: 19BYLPG3753Q1ZM

We will make reasonable efforts to review and respond to customer inquiries within an appropriate timeframe.

26. Customer Acknowledgment

By accessing shopsparq.com, browsing our products, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read and understood these Terms of Service and agree to comply with them.

If you do not agree with these Terms, please discontinue use of our website and services.

Thank you for shopping with shopsparq.com.