Refund policy
Last Updated: September 5, 2026
At shopsparq.com, we value our customers and are committed to providing quality fashion products and a smooth shopping experience. We understand that sometimes a product may not meet your expectations or may need to be returned due to size, fit, damage, defect, or other eligible reasons.
This Return & Refund Policy explains the conditions, process, timelines, and requirements for returning products purchased from shopsparq.com. By placing an order on our website, you agree to the terms mentioned below.
1. About Our Return Policy
We accept eligible returns when the product meets the conditions described in this policy. Customers are requested to carefully check the product after delivery and contact us as soon as possible if there is any issue.
For fashion products, customers should check the size, color, design, fabric, stitching, and overall condition immediately after receiving the order.
Returns are subject to product availability, inspection, and approval by our team.
2. Eligibility for Return
A product may be eligible for return if:
- The product received is damaged or defective.
- The wrong product, size, color, or variant was delivered.
- The product is significantly different from the description displayed on our website.
- The product has a manufacturing defect.
- The product has been damaged during transportation.
- The product qualifies for return under the specific product or collection return conditions displayed at the time of purchase.
The item must be returned in its original condition and must satisfy all return requirements mentioned below.
3. Return Conditions
To be accepted for return, the product must:
- Be unused and unworn.
- Be unwashed and free from stains, perfume, makeup, or other marks.
- Have the original tags and labels attached.
- Be returned with the original packaging, where applicable.
- Include accessories, invoices, labels, or other items supplied with the product.
- Not have been altered, repaired, modified, or damaged by the customer.
- Be returned within the applicable return period.
We reserve the right to reject a return if the product does not meet these conditions.
For hygiene and safety reasons, certain fashion-related products may not be eligible for return once opened, worn, or used. Such exclusions may be mentioned on the relevant product page.
4. Return Period
Customers should contact us within the return period specified on the product page or order-related communication.
If no specific return period is mentioned for an eligible product, customers should contact us as soon as possible after delivery.
Requests submitted after the applicable return period may not be accepted.
The return period begins from the date the order is marked as delivered according to the delivery information available to us or our logistics partner.
5. How to Request a Return
To request a return, please contact our customer support team using the contact details provided below.
Please include:
- Order number
- Customer name
- Registered mobile number
- Product name
- Reason for return
- Clear photographs of the product
- Photographs of the packaging and shipping label, where relevant
- A short description of the issue
For damaged, defective, or incorrect products, photographic or video evidence may be requested to help us investigate the issue.
Our support team will review the request and inform you whether the return has been approved.
Please do not send products back without receiving return instructions from our team.
6. Damaged or Defective Products
We recommend checking your package immediately after delivery.
If you receive a damaged or defective product, please contact us promptly with clear photographs showing:
- The complete product.
- The damaged or defective area.
- The original packaging.
- The shipping label.
- Any visible damage to the package.
Our team may investigate the issue with the delivery partner or supplier before approving the return, replacement, or refund.
Where appropriate and subject to availability, we may offer a replacement product. If a suitable replacement is unavailable, an eligible refund may be provided.
7. Wrong Product Received
If you receive an item that is different from what you ordered, please contact us as soon as possible.
After verification, we may arrange a return of the incorrect product and provide an appropriate replacement or refund, subject to availability and the circumstances of the order.
Customers should not use or alter the incorrect item before contacting us.
8. Size or Fit Issues
For fashion products, customers are responsible for selecting the appropriate size by referring to the size chart provided on the product page.
A size-related return or exchange will only be available where the relevant product is specifically marked as eligible for size return or exchange.
The product must remain unused, unworn, unwashed, and in its original condition with tags attached.
If the requested replacement size is unavailable, we may offer another available solution according to the circumstances and applicable product policy.
9. Exchange Policy
Where exchange is available, an eligible product may be exchanged for another size or variant subject to stock availability.
Exchange requests must comply with all applicable return conditions.
The replacement item may be shipped after the returned product has been received and inspected.
If the requested size, color, or variant is unavailable, a refund or alternative solution may be offered where applicable.
Exchange availability may differ between products, so customers should check the relevant product page before placing an order.
10. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene considerations, customization, clearance status, or other applicable restrictions.
Examples may include:
- Products marked as non-returnable.
- Customized or personalized products.
- Products that have been worn or washed.
- Products with removed or damaged tags.
- Products damaged after delivery due to customer handling.
- Products returned without original packaging where packaging is required.
- Products showing signs of use, stains, odors, alterations, or other damage.
- Products returned after the applicable return period.
The final eligibility of a return will be determined after inspection.
11. Return Shipping Charges
For approved returns caused by a wrong product, manufacturing defect, or damage attributable to transit, return shipping may be arranged or reimbursed according to the circumstances.
For customer-initiated returns such as change of mind, incorrect size selection, or preference-related reasons, return shipping charges may apply where such returns are offered.
Any applicable return shipping charge will be communicated to the customer before the return is processed.
12. Refund Policy
Once an approved returned product is received and inspected, we will process the eligible refund.
Refunds are generally issued to the original payment method used for the purchase, unless another legally permitted method is agreed upon.
The refund amount may depend on:
- Product eligibility.
- Return approval.
- Product condition.
- Applicable shipping charges.
- Applicable return shipping charges.
- Any other charges that are clearly communicated to the customer.
We will not process a refund for products that fail the return inspection because they have been used, damaged, altered, washed, or otherwise do not meet the return requirements.
13. Refund Processing Time
After the returned product is received and approved, the refund will be initiated within a reasonable processing period.
The time required for the amount to appear in the customer's account may vary depending on the payment method, bank, card issuer, payment gateway, or financial institution.
Once the refund has been initiated from our side, any additional processing time is generally controlled by the relevant payment provider or bank.
Customers are advised to retain the return shipment or tracking information until the refund process is completed.
14. Cash on Delivery Orders
For Cash on Delivery (COD) orders, refunds may require additional information or may be processed through an appropriate electronic payment method, depending on the circumstances and available refund options.
Customers may be asked to provide accurate bank or digital payment details when necessary.
We will never ask customers to share passwords, OTPs, PINs, or other confidential authentication information for processing a refund.
15. Cancellation Policy
If you wish to cancel an order, please contact us as quickly as possible.
Cancellation requests can only be accepted if the order has not already been processed, packed, shipped, or handed over to the delivery partner.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure after delivery.
16. Refused or Undelivered Packages
If an order is returned to us because the customer refused delivery, provided an incorrect address, was unavailable for repeated delivery attempts, or otherwise caused the shipment to be returned, the order may be subject to applicable shipping or return charges.
Refund eligibility for such orders will be determined based on the circumstances of the shipment and applicable policy.
17. Return Inspection
All returned products may be inspected before a return, exchange, or refund is approved.
The inspection may verify:
- Product condition.
- Original tags.
- Packaging.
- Product authenticity.
- Signs of use or washing.
- Damage caused after delivery.
- Whether the returned item matches the original order.
If the returned product does not satisfy the applicable conditions, the return may be rejected.
18. Fraudulent or Abusive Return Requests
We reserve the right to investigate suspicious, fraudulent, or repeated return requests.
Where there is evidence of misuse of the return policy, including intentional product damage, false claims, returning a different item, repeated abuse of return facilities, or fraudulent activity, we may refuse the return or take other appropriate action.
19. Product Color and Appearance
We make reasonable efforts to display product colors and images accurately on our website. However, actual colors may vary slightly depending on the customer's device screen, lighting conditions, photography, and display settings.
Minor differences in color, texture, printing, or appearance that do not materially affect the product may not qualify as a defect.
20. Sale and Discounted Products
Products purchased during special sales, promotional campaigns, clearance offers, or discount events may have different return or exchange conditions.
Customers should review the return information displayed on the relevant product page before completing the purchase.
Where a product is specifically marked as non-returnable, it will not be eligible for return unless the product arrives damaged, defective, or incorrect and applicable consumer rights require otherwise.
21. Contact Us
For return, refund, exchange, or order-related assistance, please contact us using the information below:
Store Name: shopsparq.com
Business Category: Fashion
Email: shopsparq.official@gmail.com
Phone: 8250910066
Address: Ghoting Garh, P.O. Bardhaman, West Bengal, India
PIN Code: 713104
GST No.: 19BYLPG3753Q1ZM
When contacting us regarding a return or refund, please mention your order number so that our team can assist you efficiently.
22. Changes to This Policy
We reserve the right to update, modify, or revise this Return & Refund Policy from time to time.
Any changes will become effective when the revised policy is published on shopsparq.com. Customers are encouraged to review this page periodically for the latest information.
The policy applicable to an order will generally be determined based on the terms communicated or displayed at the time of purchase, subject to applicable law.
23. Important Notice
This policy is intended to establish a clear and transparent process for returns and refunds at shopsparq.com. Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
By purchasing from shopsparq.com, customers acknowledge that they have reviewed the applicable product information and understand the return and refund conditions associated with their purchase.
Thank you for shopping with shopsparq.com.