Privacy policy
Effective Date: September 5, 2026
At shopsparq.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, browse our products, place an order, contact us, or use any services provided through shopsparq.com.
By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website.
1. About Shopsparq
Website: shopsparq.com
Business Category: Fashion
Email: shopsparq.official@gmail.com
Phone: 8250910066
Business Address: Ghoting Garh, P.O. Bardhaman, West Bengal, India – 713104
GST No.: 19BYLPG3753Q1ZM
Shopsparq operates as an online fashion store offering products to customers through its website. We may collect information necessary to provide our products and services, process orders, communicate with customers, and improve your shopping experience.
2. Information We Collect
We may collect different types of information depending on how you interact with our website.
A. Personal Information
When you create an account, place an order, contact us, or subscribe to communications, we may collect information such as:
- Full name
- Billing address
- Shipping address
- Email address
- Mobile/telephone number
- Order details
- Product preferences
- Customer service communications
- Information voluntarily provided by you
We only request information that is reasonably necessary for providing our services or fulfilling your requests.
B. Payment Information
When you make a purchase, payment-related information may be processed through third-party payment service providers.
Depending on the payment method you choose, you may be required to provide payment details such as card, UPI, net banking, or other payment information directly to the payment provider.
Shopsparq does not intentionally store complete debit card, credit card, CVV, UPI PIN, or banking passwords on its own servers. Payment information may be handled by authorized third-party payment processors according to their own privacy and security policies.
C. Device and Technical Information
When you visit our website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Time zone
- Referring website
- Pages visited
- Products viewed
- Date and time of website access
- General website interaction information
This information helps us maintain website security, understand visitor behavior, and improve website performance.
D. Cookies and Similar Technologies
Shopsparq may use cookies, pixels, tags, and similar technologies to provide a better shopping experience.
Cookies may help us:
- Remember shopping cart items
- Maintain login sessions
- Remember preferences
- Understand website usage
- Improve website functionality
- Measure advertising performance
- Provide relevant marketing
- Analyze website traffic
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
3. How We Use Your Information
We may use collected information for legitimate business and service-related purposes, including:
- Processing and fulfilling orders.
- Delivering products to your shipping address.
- Confirming and verifying orders.
- Providing customer support.
- Responding to questions, complaints, and requests.
- Processing returns, refunds, exchanges, and cancellations.
- Sending order confirmations and shipping updates.
- Communicating important information about your purchases.
- Improving our website and services.
- Understanding customer preferences and shopping behavior.
- Preventing fraud and unauthorized transactions.
- Maintaining website and payment security.
- Managing customer accounts.
- Sending promotional offers where permitted.
- Measuring marketing and advertising effectiveness.
- Complying with applicable laws and legal requirements.
We do not use your personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
4. Order and Transaction Information
When you purchase a product from Shopsparq, we may retain information relating to the transaction, including the products purchased, order amount, delivery information, order status, and communication history.
This information allows us to:
- Process your order
- Arrange delivery
- Provide after-sales assistance
- Handle returns and refunds
- Maintain transaction records
- Resolve disputes
- Comply with accounting and legal obligations
We may retain transaction records for as long as reasonably necessary for these purposes and as required by applicable law.
5. Sharing of Personal Information
We may share information with selected third parties when necessary to operate our business and provide services to you.
These parties may include:
Delivery and Logistics Providers
Your name, mobile number, shipping address, and order information may be shared with courier or logistics partners so your order can be delivered.
Payment Service Providers
Payment-related information may be processed by authorized payment gateways and financial service providers.
Technology and Service Providers
We may use third-party providers for website hosting, analytics, customer support, communication, security, marketing, and other business functions.
Legal and Government Authorities
We may disclose information when required by law, regulation, court order, government authority, or legal process.
Business Protection
Information may be disclosed when reasonably necessary to prevent fraud, abuse, security threats, unauthorized activities, or harm to Shopsparq, customers, or others.
We expect service providers handling personal information on our behalf to use it only for appropriate business purposes and to apply reasonable security measures.
6. Third-Party Services and Websites
Our website may use or integrate with third-party services, applications, payment gateways, advertising platforms, analytics providers, social media services, and other technologies.
Third-party services may have their own privacy policies and terms of use. Shopsparq is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of any third-party service before providing information directly to them.
7. Marketing and Promotional Communications
If permitted by applicable law and where appropriate, Shopsparq may use your contact information to communicate promotional offers, product updates, discounts, campaigns, or other marketing messages.
You may opt out of promotional emails by using the unsubscribe option provided in the message or by contacting us.
Please note that even if you opt out of promotional communications, we may still send essential transactional messages such as order confirmations, payment notifications, shipping updates, refund information, and important service communications.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Security measures may include access controls, secure technologies, authentication procedures, monitoring, and other appropriate safeguards.
However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
You are also responsible for maintaining the confidentiality of your account credentials and should immediately contact us if you believe your account has been accessed without authorization.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory obligations.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
10. Children's Privacy
Shopsparq is not intended to knowingly collect personal information directly from children without appropriate authorization where such authorization is legally required.
If you believe that a child has provided personal information to us without appropriate consent or authorization, please contact us. We will take reasonable steps to review the matter and, where appropriate, delete the information.
11. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to certain personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally permitted.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing activities where applicable.
- Opt out of promotional communications.
- Raise a privacy-related complaint or concern.
To exercise an applicable privacy right, please contact us using the details provided below.
We may need to verify your request before taking action in order to protect your information from unauthorized access.
12. Accuracy of Information
You are responsible for providing accurate and up-to-date information when placing an order or creating an account.
Incorrect contact details, shipping addresses, or other information may result in delayed delivery, failed delivery, or difficulties with customer support.
If your information changes, you may contact us to request an appropriate correction.
13. Changes to This Privacy Policy
Shopsparq may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, technology, or privacy practices.
When we make changes, the updated policy will be posted on this page with a revised effective date.
We encourage you to periodically review this Privacy Policy so you remain informed about how we handle personal information.
14. Data Transfers
Depending on the service providers and technologies used by Shopsparq, personal information may be processed or stored by service providers located in India or other jurisdictions.
Where information is transferred or processed outside your location, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable legal requirements and appropriate safeguards.
15. Fraud Prevention and Security Monitoring
To protect customers and our business, we may use information to identify suspicious transactions, unauthorized activities, fraudulent behavior, abuse, or security incidents.
We may investigate transactions or accounts that appear suspicious and may take appropriate action, including delaying, canceling, or restricting transactions where reasonably necessary.
16. Communications and Customer Support
When you contact Shopsparq through email, phone, contact forms, social media, or other communication channels, we may retain information relating to your communication.
This may include your name, contact details, order number, message, attachments, and other information you voluntarily provide.
We use this information to respond to your request, resolve issues, improve customer service, and maintain appropriate business records.
17. Cookies Management
Most web browsers allow users to manage cookies through browser settings. You may choose to accept, reject, delete, or receive notifications about cookies depending on the capabilities of your browser.
Please understand that some features of Shopsparq may not function properly if essential cookies are disabled.
We may also use analytics and advertising technologies that rely on cookies or similar identifiers. Your browser or device may provide additional controls for managing these technologies.
18. Do Not Sell or Rent Personal Information
Shopsparq does not intend to sell or rent customers' personal information as a standalone commercial product.
Information may be shared with service providers, logistics companies, payment processors, technology providers, marketing partners, or other parties where reasonably necessary to operate our business and provide services, subject to applicable laws and contractual or other appropriate safeguards.
19. Legal Compliance
We may process and disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal proceedings, government requests, tax requirements, accounting obligations, or other lawful requirements.
We may also retain or disclose information where necessary to establish, exercise, or defend legal rights or protect the safety and security of our business, customers, employees, or other individuals.
20. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Shopsparq
Website: shopsparq.com
Email: shopsparq.official@gmail.com
Phone: 8250910066
Address: Ghoting Garh, P.O. Bardhaman, West Bengal, India – 713104
PIN Code: 713104
GST No.: 19BYLPG3753Q1ZM
We will make reasonable efforts to review and respond to privacy-related inquiries within an appropriate period.
21. Consent
By using shopsparq.com, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.
If you do not agree with this Privacy Policy, please discontinue use of the website and its services.
Last Updated: September 5, 2026
© 2026 Shopsparq. All Rights Reserved.